New Help Desk Ticketing Software

The IT department will be rolling out new help desk ticketing software in the upcoming days. We want to give the campus community a heads up before the roll out so you will be aware of the change, and so when things look a little different, you’ll know why. The new system will help IT to better serve the campus community through a more efficient and streamlined ticketing system. If you have a technology request/issue, please contact the Help Desk first. This helps to ensure that the ticket is properly logged, is assigned proper resources, and is better tracked through its completion. Please note that only the ticketing software is changed, all other aspects of the Help Desk, including its phone number (x8200), will remain the same.

New Password Requirements - Update

It’s been a little over 2 weeks since we implemented our new password requirements. We’ve had about 2800 people change their passwords, most opting for a longer password in order to keep it for a longer duration. We appreciate all of the feedback that we have received. The biggest gotcha is for those people that access PeopleAdmin regularly. PeopleAdmin only allows passwords up to 20 characters. So if you changed your password and it is longer than 20 characters, you won’t be able to log into PeopleAdmin. We are aware of the problem and are working on a long-term solution. However, in the short-term, if you need access to PeopleAdmin, and still want to keep your password for 1.5 years, please choose a password that is exactly 20 characters in length.

OUCH Newsletter

The SANS Institute publishes a monthly security newsletter. This month’s newsletter is on “Malware.”

I’ll be including a link that goes to securingthehuman[.]sans[.]org. Notice the sans[.]org in the hostname. That’s the official domain of the SANS Institute so you know the link is going to the right place.

The newsletter includes the following tips for protecting yourself from malware:

  • Make sure you have Anti-Virus software installed on your computer and it’s up-to-date.
  • Make sure all software on your computer is up-to-date, this includes your operating system and all applications installed on your computer.
  • Only download and install apps for your mobile device from trusted stores.
  • On your home computer: When you do common tasks such as reading e-mail or browsing the web, use a standard account, instead of an account with administrative privileges. The administrator account should only be used to install software or device drivers as needed.
  • Beware of phishing e-mails trying to get you to click on a link or open an attachment.
  • Regularly back up your files to a cloud-based service, or to an off-line backup.